Questions

The things people ask before they start.

Plainly answered. If yours is not here, write to hello@vidualspaces.com and a person will reply.

Getting started

What is Vidual Spaces, in a sentence?

A home for a studio’s files and the conversation around them — the shoot, the cut, the selects, the sign-off and the final send — kept in one place, and a far more stylish one than you’re used to.

How does the trial work?

Fourteen days, no card. You sign up with an email, claim a subdomain you can rename later, and put one project’s files inside. If it does not feel better than what you use now, you leave — we will not chase you.

Can I bring my existing library across?

Yes, by whichever route suits the mess you are starting from. Drag a whole folder tree straight in from your desktop and the nested structure is kept exactly as it was, or connect Dropbox and import folder by folder, so a library that grew over years does not have to arrive in one sitting. Uploads are chunked and resumable and keep running in the background while you carry on working, so moving a lot of files across does not mean an afternoon held hostage to a progress bar.

Does it work with Lightroom Classic or Capture One?

Both, through a plugin you install once. After that the export dialog you already use gains Spaces as a destination, and the frames you have just finished go straight into an Area at full resolution with subfolders intact — nothing to drag afterwards, and nothing uploaded a second time. By the time the export has finished, the shoot is already there and ready to share.

Can we plug it into our own tools?

Yes. There is a public API with tokens you issue yourself, along with webhooks for the events you want to hear about, so a studio running its own systems can move files and read what happened without a person in the middle.

See the developer documentation

The work itself

Does it handle video, properly?

Yes. Film plays in the browser, and it is reviewed where it lives: comments weld to the exact moment they are about, so a note at forty-four seconds stays at forty-four seconds, versions sit side by side, and a note can be marked resolved so the conversation moves forward instead of in circles.

Can I review music and audio the same way?

Yes, and at proper fidelity — the mix plays in full, not the squashed version the web usually settles for. You can drag across the waveform to loop a passage while you argue about it, leave notes against the moment they concern, and, on a share built for it, a named guest can record their own take straight over the top and send it back.

Can I mark up a still?

Yes. A note can be pinned to the exact spot on the frame it is about, with arrows, boxes and freehand for the times a sentence will not do it, so a comment about the third bike from the left is attached to the third bike from the left.

How large can files be?

Large. Uploads are chunked and resumable, so a multi-gigabyte film survives a flaky connection without starting over, and a whole shoot uploads in the background while you carry on working — even on another page.

Can it really find a photograph by what is in it?

It searches what the file carries — what is in the frame, the camera and lens, where and roughly when it was taken, the words a project lived by — instead of the exact filename. You can ask in plain language, and it forgives a typo and a half-remembered name, which is usually the state anyone is in when they are looking for something.

Can it help clear out an old library?

Tidy reads the shape of a workspace and shows you what is carrying weight it no longer needs: the same file uploaded twice, folders untouched for a year, files sitting loose where they were dropped. It tells you how much space sits behind each one, and then it stops. It will never delete anything on your behalf.

Is there a Mac app?

Yes — a native app that puts the whole library in Finder without filling your disk. Files are there to open the instant you want them and absent until then, so a laptop holds a terabyte of work without a terabyte on the disk, and you can right-click to share exactly as you already do.

Working as a team

How do we settle a shortlist?

Put the contenders in front of the team and let everyone vote without seeing who picked what, so what surfaces is the room’s real preference and not the loudest voice in it. When the picks are in, the winners can be tagged, gathered into their own folder and sent on — the decision made, and a record of how it was made kept beside it.

Does everyone find out when something happens?

The people it concerns do. A mention, a comment on a file you are part of, an invitation or a share being opened raises a notification in the app and, where it matters enough to interrupt someone, an email that names the person behind it so a reply reaches them and not a machine. There is also a line above your folders each visit telling you what has changed since you were last here.

Can I keep an area to myself?

Yes. An Area can be sealed to its owner alone, so the accounts, the contracts or whatever else has no business being browsable stays invisible to everyone else — including to a share link that happens to point at a folder above it.

Sharing with clients

Do clients need an account?

No. A share is a clean, branded page anyone can browse and download from with a link — no login, no sign-up, and none of the constant prompts to make one that you cannot stand either. Just the work, and a download button.

Can a client leave notes without signing up?

Yes, when you turn comments on for that link. They can mark up a still, leave a note against a moment in a cut, or answer a mix, all from the same page they downloaded from and without making an account. Your team’s internal thread stays internal — the two do not mix.

Can I tell whether a share was opened?

Yes, and it is one of the more useful things here: each link keeps its own record of how many times it was opened and whether the files were taken, and nudges you the first time someone reaches it — so you are never left wondering whether the email arrived.

Can I limit a link to particular people?

Yes. A share can be scoped to named email addresses, so it opens for the people you meant and stays shut for anyone the link is forwarded to. A link that has done its job can be revoked or given an expiry date, after which it stops working.

Pricing and scale

How does pricing work?

You pay for storage, not seats. Add a junior, a freelancer for a fortnight, or the whole team, and the bill does not move — which means the part-time bookkeeper can be told, in a sentence, exactly what the line item is for.

What happens as we grow?

You move up a storage tier when you need the room, and that is the only thing that changes. Seats stay unlimited the whole way up.

See the tiers

Trust, data and getting out

Where is my data kept?

On Backblaze B2, a serious, modern object store, in a data centre in Amsterdam — in the EU, where it stays. We chose it deliberately, for durability and for keeping a European studio’s work in Europe, under infrastructure we control instead of shipped off across an ocean.

Does our work train AI?

No. The models that make your library findable are ones we run ourselves, on our own hardware in the EU, and there is no third-party AI in the product at all — your files are not sent to one, and nothing you upload trains a model, ours or anybody else’s.

How that is put together

Is it secure, and GDPR-compliant?

Yes. Files are encrypted in transit and at rest, access follows how studios delegate, every move and share and deletion leaves a trail you can read back, and there is a Data Processing Agreement in place.

Read the privacy notice

What if I delete something by accident?

Anything deleted — file or folder, on the web or the Mac — moves to a recoverable trash and can be restored for thirty days before it is purged for good.

Can I leave and take my files with me?

Always. Your files export cleanly, in formats other tools can read, with no toll booth on the way out. It is your work; we are only keeping it somewhere better.

Bring one project, see how it feels.

Start your 14-day trial