Terms of Service

Vidual Spaces is a product of Where Beagles Dare Ltd (“Vidual”, “we”, “us”), a company registered in England and Wales (company no. 11038022). By creating a workspace or otherwise using Vidual Spaces, you (“you”, “customer”) enter into a legally binding agreement with us on these terms.

These terms, together with our Privacy Policy and the order details you accept at signup, form the entire agreement between you and us in respect of Vidual Spaces.

The person who creates a workspace is the workspace owner and is responsible for it, including for billing, for the conduct of every user that owner invites into the workspace, and for the content stored within it. You are responsible for keeping your sign-in method secure and for notifying us promptly if you suspect any unauthorised access.

You must be at least 18 years old to create a workspace. Vidual Spaces is not intended for use by children, and we do not knowingly collect data from anyone under 16.

You agree not to use Vidual Spaces, and not to allow anyone within your workspace to use Vidual Spaces:

• to upload, store, share or transmit any content that is unlawful in the United Kingdom, the European Union, or any jurisdiction where the workspace owner or its end users are based;
• to upload, store, share or transmit child sexual abuse material, terrorism content, or content that incites violence or hatred against any individual or group;
• to infringe the copyright, trade mark, database right, design right, moral right, right of publicity, right of privacy, or any other intellectual-property or proprietary right of any third party;
• to defame, harass, threaten, stalk, impersonate, or otherwise cause distress to any person;
• to distribute malware, viruses, ransomware, phishing pages or any other code or material intended to harm or deceive;
• to send unsolicited commercial communications (spam) using our infrastructure, or to use Vidual Spaces as a delivery mechanism for content sent without recipient consent;
• to attempt to gain unauthorised access to the service, to other workspaces, or to the underlying infrastructure, or to probe, scan or test the vulnerability of our systems other than under a written authorisation from us;
• to scrape, mine, train large language models on, or otherwise programmatically extract content from the service in a manner inconsistent with these terms or our published rate limits;
• to evade or disable our security features, our trust-and-safety processes, or our notice-and-takedown procedures.

We may publish a more detailed acceptable use policy from time to time, and amendments to that policy form part of these terms once published.

You retain all ownership of the content you upload to, generate within, or otherwise process through Vidual Spaces. We do not claim any ownership of your work, and we do not use your content to train shared or third-party artificial-intelligence models.

You represent and warrant to us that:

• you own, or have obtained all necessary rights and consents to use, every item of content you upload to Vidual Spaces;
• the content does not infringe the intellectual-property, privacy, publicity, moral or any other right of any third party;
• the content is not unlawful in any jurisdiction in which your workspace is accessed, and does not breach section 3 (Acceptable use); and
• processing the content through Vidual Spaces will not cause us to violate any law, regulation, sanction, or industry code that applies to us.

You grant Vidual a worldwide, non-exclusive, royalty-free, sublicensable licence (sublicensable solely to our sub-processors named in the Privacy Policy) to host, store, copy, transmit, back up, format-convert, generate previews and thumbnails from, index for search, generate text embeddings and entity-detection metadata from, and otherwise process the content solely to the extent necessary to provide and improve Vidual Spaces to you and to the people you choose to share with. This licence ends when the content is deleted from your workspace or your workspace is terminated, save to the extent retention is required for legal compliance, dispute resolution, security investigation, the cycles of our backup systems, or your own export window under section 10.

If you believe content stored within Vidual Spaces infringes your rights or is otherwise unlawful, please send a notice to:

• copyright@vidualspaces.com — for copyright, trade mark and other intellectual-property claims, including notices under the United States Digital Millennium Copyright Act (17 U.S.C. § 512);
• abuse@vidualspaces.com — for all other unlawful content, including notices under the European Union Digital Services Act (Regulation 2022/2065).

Your notice must identify the content with enough precision for us to find it, identify the right you say is being infringed or the unlawfulness you say is present, provide your name and contact details, and include a statement that the information you give us is accurate and that you are the rightsholder or authorised to act on the rightsholder’s behalf. DMCA notices must include the additional sworn-statement language required by 17 U.S.C. § 512(c)(3). We may share your notice with the affected workspace owner so they can respond.

We will act on properly formed notices within the timeframes required by applicable law. Acting may include removing or disabling access to the content, notifying the workspace owner, and where appropriate suspending or terminating the workspace under section 7. Counter-notices may be sent to the same addresses; where the law requires, we will reinstate content after a valid counter-notice.

We will cooperate with law enforcement authorities and other competent regulatory or governmental bodies when required to do so by valid legal process — including production orders, search warrants, court orders, and lawful information requests issued by authorities with jurisdiction over Vidual, our staff, or our sub-processors. We may, where the law permits or requires, disclose customer account information, content, technical logs and metadata in response to such process.

Where we are legally permitted to do so, we will give the affected customer reasonable advance notice of a disclosure so that the customer may seek to challenge or limit it. Where we are prohibited from giving notice — for example by a non-disclosure order or a gagging provision attached to the request — we will not.

We may also disclose information without notice where we believe, in good faith, that doing so is necessary to prevent imminent physical harm, fraud, child sexual abuse material, or other serious unlawful conduct.

Authorities should direct legal process to legal@vidualspaces.com.

We may suspend or terminate your access to Vidual Spaces immediately, and without prior notice, if:

• we reasonably believe your account, your workspace, or your content breaches these terms, our acceptable use policy, or applicable law;
• we receive a credible notice of unlawful content under section 5 (Notice and takedown);
• payment fails and remains uncured for 14 days after we notify you;
• we are required to suspend or terminate by law, court order, regulatory direction, or a sub-processor’s obligation;
• we reasonably believe doing so is necessary to protect the service, our other customers, our sub-processors, or any third party.

Where suspension or termination is for a curable breach, we will generally give you a reasonable opportunity to remedy the breach and to export your content before deletion. We are not obliged to give that opportunity where the breach involves child sexual abuse material, sanctioned content, content the law requires us to remove without delay, or content the retention of which would create further legal or safety risk.

We may also remove or disable access to specific items of content without suspending or terminating the wider workspace.

Paid plans are billed in advance on the cycle you choose at signup (monthly or annual). Annual plans renew automatically on the anniversary of your first paid subscription; monthly plans renew at the start of each calendar month. We will email you before any renewal at a materially higher price than the preceding cycle.

Storage limits apply per plan and are stated on the pricing page. If you exceed your limit we will ask you to upgrade or free up space before you can add more. We do not delete content for going over the limit; we pause new uploads only.

All prices are stated in pounds sterling and exclude VAT, which is added at checkout based on your billing location. You are responsible for any other taxes, levies or duties imposed on your use of the service in your jurisdiction.

We do not generally offer refunds for the unused portion of a billing cycle. We will refund payments made in error or duplicates within 30 days of the charge. Statutory rights to refund under the UK Consumer Rights Act 2015 (where you are a consumer) are not affected by anything in this section.

You can cancel your subscription at any time from the billing settings within your workspace. Cancellation takes effect at the end of the current billing cycle; you keep access until then.

On cancellation we do not delete your content immediately. We hold your workspace data for 90 days after cancellation so you can return or export it, after which it is permanently deleted from our active systems. Backups containing your data are deleted in the ordinary course of our backup cycle within a further 30 days. Files individually deleted from within an active workspace are recoverable for 30 days before permanent deletion.

You may export your content from your workspace at any time, in the formats we make available, using the in-product export tooling. We do not charge for export. After cancellation, export remains available throughout the 90-day retention window set out in section 9.

We work hard to keep Vidual Spaces available, but we do not guarantee that the service will be uninterrupted, error-free, or continuously secure. Planned maintenance is announced in advance where possible; emergency maintenance is announced as soon as it is safe to do so. We do not currently offer a contractual service-level agreement; SLA terms for customers who require them are available on request.

To the maximum extent permitted by law, the service is provided “as is” and “as available”, and Vidual gives no warranties or representations, whether express or implied, including without limitation any implied warranty of satisfactory quality, fitness for a particular purpose, non-infringement, or that the service will meet your requirements. Nothing in this section limits or excludes any warranty or other term that cannot be limited or excluded under applicable law.

You agree to defend, indemnify and hold harmless Vidual, Where Beagles Dare Ltd, and our directors, officers, employees, contractors and sub-processors from and against any and all claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) any content you or your workspace uploads, stores or shares through Vidual Spaces; (b) your breach of these terms, including the warranties in section 4; (c) your breach of applicable law; or (d) any third-party claim alleging that any of the foregoing has caused that third party loss or harm.

We will give you prompt notice of any claim covered by this indemnity and reasonable cooperation in defending it, at your expense. You will not settle any such claim in a way that admits liability on our behalf or imposes any non-monetary obligation on us without our prior written consent (consent not to be unreasonably withheld).

Subject to the carve-outs in the next paragraph, our total aggregate liability to you, whether in contract, tort (including negligence), under statute, or on any other basis, arising out of or in connection with these terms or the service, is limited to the greater of: (a) the total fees actually paid by you to us in the 12 months immediately preceding the event giving rise to the liability; and (b) £500.

We will not be liable to you for any indirect, consequential, special or exemplary loss, or for any loss of profits, revenue, business opportunity, goodwill, anticipated savings, or for any loss or corruption of data that arises other than as a direct and natural consequence of our breach.

Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded under English law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the implied terms as to title under the Sale of Goods Act 1979 or the Supply of Goods and Services Act 1982, or, where you are a consumer, any rights under the Consumer Rights Act 2015 that cannot be excluded.

The cap in this section does not apply to your obligations under section 13 (Indemnity) or to amounts you owe us for services rendered.

We may update these terms from time to time. For material changes we will give at least 30 days’ advance notice by email and in-product. Continued use of Vidual Spaces after the effective date of a material change constitutes acceptance of the updated terms; if you do not accept the changes, you may cancel under section 9 before they take effect.

These terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that we may bring proceedings in any jurisdiction where you are based for the purpose of recovering sums owed to us.

Notices. Notices to you may be given by email to the address on your account or by an in-product notification, and are deemed received on the day sent. Notices to us should be sent to legal@vidualspaces.com.

Assignment. You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign these terms to any successor in connection with a merger, acquisition or sale of substantially all of our assets.

Severability.If any provision of these terms is held unenforceable, the remainder will continue in full force and effect; the unenforceable provision will be replaced by an enforceable provision that comes closest to the parties’ original intent.

Waiver. A failure or delay by either party in exercising any right under these terms is not a waiver of that right.

No third-party rights. No person who is not a party to these terms has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of them.

Entire agreement. These terms together with the Privacy Policy and the order details accepted at signup constitute the entire agreement between you and us in respect of Vidual Spaces and supersede any prior oral or written communications.

Force majeure.Neither party is liable for failure to perform caused by events outside that party’s reasonable control, including acts of God, war, terrorism, civil unrest, pandemic, embargo, sub-processor outage, or failure of public infrastructure.

General questions about these terms can be sent to hello@vidualspaces.com. Notice-and-takedown requests should go to the addresses listed in section 5; legal process should go to legal@vidualspaces.com.

Where Beagles Dare Ltd
Unit 6 Heritage Business Centre, Belper, Derbyshire, DE56 1SW, United Kingdom
Registered in England and Wales · Company No. 11038022
VAT No. 307323727